Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Returns

We offer a 7-day return policy, starting from the date of delivery. Here's how our return process works:

Initiating a Return: If you wish to return an item, please send an email to thejoykart@gmail.com within 7 days of receiving your order. In the email, include your order number, the details of the item(s) you want to return, and the reason for the return.
Return Eligibility:
- The item must be in unused and unwashed condition.
- All original tags, packaging, and any accessories must be intact and included.
- Items that are not eligible for return include [list any exceptions].
Return Shipping:
- You are responsible for the shipping costs when returning the item.
- We recommend using a trackable shipping method for your return to ensure it reaches us.
Return Processing:
- Once we receive the returned item and verify its condition, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [number] business days for the refund to be processed and reflect in your account.

Refunds

Our refund process is designed to be straightforward:

Refund Amount:
- The refund will cover the cost of the returned item(s), excluding any shipping charges.
- Any discounts or coupons applied to the original purchase will be deducted from the refund amount.
Late or Missing Refunds:
- If you haven't received your refund within the expected timeframe, please check your bank account first.
- If the refund is still not visible, kindly reach out to us at thejoykart@gmail.com for assistance.

Contact Information

Email: thejoykart@gmail.com
Customer Care Phone Number: 8920803723
Address: PLOT NO 23 PKT N SEC 5, DSIDC BAWANA, 1st floor, 110039 Delhi DL, India

Note

This return and refund policy is applicable only to purchases made directly through our website.
Returns must be initiated within 7 days of receiving the product.
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Please review it periodically.

Thank you for choosing The Joy Kart. We appreciate your business and are here to assist you with any queries you may have.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thejoykart@gmail.com.